Prevents much of emotional conflicts. Aetna Inc. has firm opinions on the matter. Companies do not need Messiah created capable by themselves, solve, implement and execute tantamount plans or processes, to respond to all conflicts and problems arising derivative work or relationships between members of teams. They require rather leaders know integrate visions, who know how to teach learning, emotionally skillful to promote alliances and compose a harmonious process, where the rest of members are irreconcilable contradictions. In short, a fruitful negotiation is the interaction that occurs between two people or groups, apparently found on a particular matter, and which has the aim of positions, and thus be able to reach a pact or Alliance that is beneficial for all parties. Reach a mutual satisfaction, and know to reach a point of equilibrium, and emotionally rewarding, in the interests of the parties. We could define negotiation, as an emotional skill, because the skills that entails: capacity study all possible scenarios for resolution, to prepare adequately to meet all the positions, and therefore be able to listen, know how to set priorities, and have sufficient ability to define objectives, are some of the requirements, for which not all the leaders seem to be preparedas they require different qualities, and above all it implies a personal knowledge and, always, a control and management of emotions. Persuade and convince, are the two legs of a good negotiation.
Persuade implies empathize. Persuade is not deceive anyone, but a process that has as objective, modeling, reinforce or directly change the attitude of the other party, through the way in which ideas and arguments are presented. On the other hand convincing: here we depend on which the arguments that we employ are demonstrable. Master the techniques of communication, observation and active listening; do not underestimate any of the parties; create a climate of non-confrontational extreme or lack of respect for any of the positions, having patience and not try to impose the own point of view (my perfect Plan, my neat process, elaborate back to those who have to implement) are other factors, of the many that must be taken into account when negotiating.