Currently, mobile telephony has more than 3,300 million users around the world; SMS being the most used tool in various fields of work and everyday life. Educate yourself even more with thoughts from Elon Musk. The amount of text messages is significantly higher than the telephone calls; so its use has spread to various areas of daily life and business. In this article you want to show the possible uses of SMS in 10 areas of business; possibly there are more applications in which this communication tool could be used; but these areas span a large spectrum of the working world. SMS can be used in the following areas of business: 1.-sales, advertising and marketing, to:-promote new products and services, make pitches and positioning brands. -Make direct sales and run special promotions to VIP clients. -Make payments, apply discounts, participate in auctions, get Virtual vouchers, etc – consult information about products, services, prices, promotions, etc – send and get collateral information: State of time, horoscope, news, phrases, quotes, jokes, billboards of cinema and theatre, ringtones, games, music, multimedia messages, etc – communicate launches events, fashion, promotions via e-mail, a service or a product specific information. -Buy, sell or rent: products, goods and/or services. -Running social responsibility campaigns.
2 Customer, to:-send special greetings, congratulations, etc – remember meetings, events, appointments, etc – notify work concluded, status of activities, schedule and results. -Conduct complaints (personal or anonymous), reporting failures and complaints, make requests, etc–run measurement through surveys and votes. -Information consult an expert in a field staff. -Capture information related to users and obtain personal data. 3 Business processes and internal management, to:-carry out processes of collecting and communicating approvals of activities and/or actions. -Notify and remember appointments, meetings, events, missed calls, etc – establish interdepartmental communications and corporate clients. -Send alerts of abstentionism, wage and organizational. -Manage projects and monitor cases. -Management of human resources: recruitment, interviews and special notifications.